Delivery Policy

Shipping within Australia

We offer free standard shipping to eligible Australian addresses for our current range. Some postcode, suburb and address exclusions apply. Items ordered together may arrive separately.

Check delivery availability

Kitchen organisers

For our Cupboard Storage Shelves, Expandable Pan & Lid Organiser and Slide-Out Under-Sink Organiser, please use the delivery checker on the product page before ordering. Some restrictions apply to individual suburbs, so select your suburb if prompted.

If delivery is available, you can proceed with your order without contacting us. If the checker shows your address is excluded, please do not order that item for delivery to that address. If you need clarification or have trouble using the checker, email support@homethingsco.com.au with your postcode and suburb.

Trouser hangers

If you live in a remote area or on an island, or would like delivery to a PO Box or Parcel Locker, please email support@homethingsco.com.au with your postcode, suburb and address type before ordering so we can confirm delivery availability.

Delivery confirmation

We check delivery eligibility using your order’s delivery address before dispatch. A free shipping rate at checkout does not guarantee that every address can be served.

If our supplier cannot deliver an item to your address, we’ll contact you and refund the affected item. We won’t add a delivery surcharge without your agreement.

Dispatch and delivery times

Orders are usually dispatched within 1–2 business days, unless otherwise stated on the product page. Dispatch is when your order leaves the supplier.

Delivery times vary depending on your location and the courier. If you need an item by a particular date, please contact us before ordering.

Your delivery details

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, email us promptly. Changes may not be possible once your order has been dispatched.

Delivery questions or problems

For tracking enquiries, delayed deliveries, or items that arrive damaged or incorrect, email support@homethingsco.com.au with your order number so we can help.

Please also see our Returns & Refunds Policy.