Refund policy

Returns & Refunds Policy

Faulty, damaged, incorrect or not-as-described goods

Your rights under the Australian Consumer Law apply independently of our change-of-mind policy. Nothing in this policy excludes those rights.

Contact Home Things Co if there is a problem with your purchase. We are responsible for helping you resolve it; you do not need to negotiate a remedy with our supplier.

For a major problem, you can choose a refund or replacement. For a minor problem, we can provide a free repair within a reasonable time. If we cannot do so, you may have further rights to a replacement or refund.

Consumer-guarantee claims are not limited to 14 days. Original packaging, an unopened item and change-of-mind fees are not conditions of a valid claim. If a fault is confirmed, we will cover reasonable return costs. Contact us before arranging postage so we can help with a suitable return method.

Change-of-mind returns

If you change your mind, contact us within 14 days of delivery to request a return. The complete four-pack must be unused, unopened and in its original packaging. This voluntary offer is separate from your consumer-law rights.

Please wait for our return instructions and the issued return label before sending anything back. Do not send returns to an address on the original parcel without confirmation.

You pay the actual return-label cost. We will tell you the amount before you agree to the return and deduct it from your refund. A prepaid label does not mean a free return. Home Things Co does not charge you a restocking fee or deduct the original standard-delivery cost for an accepted change-of-mind return.

Contact and return instructions

Email support@homethingsco.com.au with your order number or other proof of purchase, a description of the issue or reason for returning, and photographs where these would help us understand a problem. Tell us if you cannot provide photographs; we will discuss another way to assess the issue.

We will explain the next steps, the return address and label arrangements. Keep your postage receipt and tracking details. The issued label is required for change-of-mind returns so the receiving warehouse can identify your parcel.

Refund processing

For change-of-mind returns, we assess the returned goods against the conditions above before issuing the refund. For consumer-guarantee claims, the remedy follows your legal rights and is not dependent solely on supplier approval.

We will confirm the refund amount and notify you when it has been processed. Refunds go to your original payment method unless we agree otherwise. Your payment provider may take additional time to show the funds in your account.